Faq

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You can also access the topics below to find the information you need.

  • How much is the fee for Center Norte’s parking lot?

    Access the Parking page on the website and check current prices.

  • Does the parking lot have flagged spots?

    We don’t currently have flagged spots.

  • Is the parking area indoors?

    We don’t currently have a parking lot indoors.

  • Is there a Baby Care Room at Center Norte?

    At Center Norte, you can find the Baby Care Room at the Service Boulevard, at the outdoor area of the mall. Apart from that, there are changing tables in all restrooms, both ladies’ and men’s, located inside the mall. At Lar Center, the Baby Care Room is located in the B-floor, inside the mall.

  • Can I take my pet to Center Norte?

    You can bring your small dog or cat to Center Norte. Dog breeds which are known to be friendly, such as Labradors or Border Collies are welcome to the mall. Feel free to walk them by the corridors, event court and stores, unless there is a restriction sticker at the store window and always on a leash. Check all the rules for visiting the mall with pets under Pet Friendly at our website.

  • Do you have themed strollers for children older than 3 years old?

    We don’t currently offer this service.

  • Are there lockers available for use at Center Norte?

    We don’t currently offer this service.

  • Is there free transportation to Center Norte?

    There is currently no free transportation to Center Norte. But there are regular, paid transportation lines connecting the mall to the subway. The main one is “Circular Center Norte”, which leaves Portuguesa-Tietê subway station, with a bus stop at the exit to Avenida Cruzeiro do Sul.

  • Is there a Family Space or a Playroom at Center Norte?

    We don’t currently offer this service.

  • Where is the Baby Care Room and where can I request a baby stroller for use while at Center Norte?

    At Center Norte, you can find the Baby Care Room and the strollers available for use at the Service Boulevard, at the outdoor area of the mall. The baby strollers are for use by babies and kids up to 33 pounds, upon filling out a registration form and presenting the guardian’s documents. There are changing tables accessible for use, including by people with special needs, at the ladies’ and men’s restrooms.

  • Are there restrooms for children at Center Norte? Where are they?

    At Center Norte, the Family Restroom is located near the 24-hour restrooms. At Lar Center, the restroom for children is located on the B-floor, across from the Baby Care Room.

  • Are there electric or manual wheelchairs available for use at Center Norte?

    The Mobility Support Service can be requested at the Concierge Counter, located near the Event court both in Center Norte and Lar Center (A-floor). To use the service, it is necessary to fill out a registration form.

  • Which restaurants at the mall are pet-friendly and accept cats and dogs?

    The restaurants that have an outdoor section - such as The Fifties, Outback and Andiamo - are the ones prepared to have clients with pets.

  • Are there pet strollers available at Center Norte?

    Yes! Pet strollers are available upon request at our Concierge Counter, located near the Event Court, both in Center Norte and Lar Center. To use the service, it is necessary to present a picture ID when taking the stroller.

  • What are the service channels of Center Norte?

    Center Norte has in-person service channels: Concierge, Customer Service, Baby Care Room and a Reception Desk.

    At our website, you can use the CONTACT PAGE.
    Email: atendimento@centernorte.com.br
    Phone number: +55 (11) 2224- 5959
    WhatsApp: +55 (11) 94075- 9256

    We are also pleased to talk to you through our social media: Facebook, Instagram, YouTube and Twitter.

  • Which entrances at Center Norte are open 24/7?

    For the access of vehicles, you can use Entrance 2, close to Pizza Hut. The payment for the VIP parking can be done near Bob’s.

  • Is there an area for bicycle parking at Center Norte?

    Currently, at Center Norte, there is no area available for bike parking. At Lar Center, you can park your bicycle near the motorcycle parking area.

  • Which airport is closest to Center Norte?

    Congonhas Airport is the nearest one. The distance from Congonhas Airport (CGH) to Center Norte is 10 miles, whereas from Guarulhos International Airport to the Shopping mall is 14 miles. From any of the airports, it is possible to take a (paid) bus to the nearest subway station or to Portuguesa-Tietê station. At this station, leaving from Av. Cruzeiro do Sul, there is a (paid) bus Circular Center Norte, which gets to Center Norte and Lar Center.

  • Where is the Lost and Found at Center Norte? And at Lar Center?

    The Lost and Found sector of Center Norte is located on the 1st floor of the Administration Building. At Lar Center, it is located on the C-Floor.

  • I would like to work at Center Norte’s enterprises. What can I do?

    If you are interested in being part of the CCN team, register for future opportunities at our official Careers page at the link: https://cidadecenternorte.gupy.io/. Our openings are also available at our LinkedIn page.

  • I would like to work at the stores of Center Norte. Where can I check for job openings?

    Under Work With Us you can check for available openings at Center Norte’s stores. You can also get in touch with the store you’re interested in, by consulting the contact on the stores page here at our website.

  • I would like to work at Instituto Center Norte. What can I do?

    The job openings at Instituto Center Norte are available at our LinkedIn page.

  • Where can I find information about the movie theater at Center Norte and the schedule of movie sessions?

    You can check the movie schedule of Cinemark under Movie Theater here at our website. Or get in touch directly with the administration of the theater by calling +55 (11) 5180-3551. Please be advised that the Cinemark chain has the right to change the movie schedule without prior warning.

  • What are the opening hours of the mall?

    Our opening hours are as follows: The stores work from Monday to Saturday, from 10 a.m. to 10 p.m., and Sunday from 2 p.m. to 8 p.m. Opening on holidays is optional for stores. The food court and entertainment areas work from Monday to Sunday, including holidays, from 10 a.m. to 10 p.m. Please contact the stores directly if you have any question. The contact can be found under Stores on the website.

  • How can I book a room at Novotel Center Norte?

    Get in touch directly with the hotel via the phone number +55 (11) 2224-4000, via the email reservas.novotelcenternorte@accor.com.br or via Novotel Center Norte website.

  • Is there transportation from Center Norte to Expo Center Norte?

    We don’t currently offer this service. But there’s an exclusive service for Novotel guests, which is offered on event days at Expo Center Norte.

  • Where can I find information on stores & kiosks rental at Center Norte?

    You can find information on that on the Open your Store page at the website.

  • Where can I get the Center Norte and Lar Center Media Kit?

    You can request the Media Kit, with information on enterprises, possibilities of media usage and price list through our Merchandising page at the website.

  • I would like to hand out fliers at Center Norte and Lar Center. Who should I contact?

    Please contact the Mall through our Merchandising page at the website.

  • How can I send a proposal to the Administration of Center Norte?

    You can send your proposal through the Contact Page at the website. Or you can send it by email to atendimento@certernorte.com.br and we will forward it to the corresponding department.

  • How can I send proposals to the stores at Center Norte?

    We suggest you contact the stores directly. You can find their contacts under Stores, Restaurants e Services at the website.

  • Where can I find the schedule for fairs and other events at Expo Center Norte?

    Access the Expo Center Norte website under the option Event Schedule. There you can find dates for all fairs and events taking place in the pavilions as well as their organizers contact information.

  • How can I contact the taxi stops at Center Norte or Lar Center?

    Use the following numbers:

    • Center Norte (Carrefour): +55 (11) 2221-3980.
    • Center Norte (Renner): +55 (11) 2221-8411.
    • Expo Center Norte: +55 (11) 2163-8800.
    • Lar Center: +55 (11) 2221-8166.
  • How can I get to Center Norte by public transportation (bus and subway)?

    The nearest subway station to Center Norte is Portuguesa - Tietê. Once you get there, look for the exit to Av. Cruzeiro do Sul, where you can take the (paid) bus “Circular Center Norte”, which will take you to the mall. For more information on the best bus or subway lines to the mall, check Google Maps.

  • Where can I find information about deals at Center Norte Shopping Mall?

    Check our website and App to know more about our deals.

  • How will the theaters work? What are the adopted protocols?

    Cinemark, present in Center Norte and Lar Center, has partnered with Hospital Israelita Albert Einstein for the validation of protocols and protective measures. A group of infectious disease specialists has visited Cinemark facilities in the capital of São Paulo to verify the places that would be used by customers and staff so that they could make suggestions and collaborate on the designing of the protocols. The procedures adopted by Cinemark include temperature measurement before entering the auditorium, staggered seating (ensuring the maximum occupancy allowed) and virtual waiting lines for purchases in the concession stands. The cleaning processes were also fully redesigned: there will be dispensers for hand sanitizers in the premises, thorough and more frequent cleaning in the restrooms, in addition to the usage of PPE by the employees. In the auditoriums, high touch surfaces on all seats will be manually sanitized between each session.

  • How can I buy tickets? Do I have to stand in line?

    Cinemark has also adapted technologies so that customers can purchase tickets with the least interaction in order to avoid lines and to keep social distancing. Tickets can be purchased via through our app or by scanning the QR code at the movie theater communications. There are no extra fees applied to purchases of tickets or combos made directly at the theaters. The ATMs, located near the box offices, can also be used for ticket purchases. Only one cashier open exclusively for payments in cash which will feature floor markings in order to keep social distancing.

  • How can I buy popcorn, beverages and candy at the movie theaters?

    Popcorn and Cinemark’s products can be purchased through the app and at the ATMs. When the customer wants the order to be prepared, all they have to do is access the QR Code located in the communication materials, which will direct them to the Cinemark’s WhatsApp number through which they can send the order number. Customers also have the option to go to selected cashiers to perform their requests. To pick up orders at the concession stand, just wait until your number appears at the electronic panel – another resource to avoid lines and to keep social distancing. Consuming food and drinks is only allowed in the auditorium.

  • Which is the maximum capacity allowed in the theater?

    Cinemark is operating with a maximum capacity of 40% in SP, which we follow in Center Norte and Lar Center.

  • Is it allowed to remove our masks inside the auditorium?

    No, masks are required at all times inside or outside the theaters, as well as at any other businesses, according to the State Decree number 64.959. You can only take off your mask while eating or drinking.

  • Are Cinemark’s opening hours following the part-time schedule of the mall or does it have extended hours?

    Cinemark’s opening hours are in line with that of the malls, which is now from 10 a.m. to 10 p.m.

  • Does the mall accept donation of aluminum can seals?

    Yes, you can donate aluminum can seals at the collection point in the Food Court and at the Information Desk.

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